There’s Money in Live Chat
You need live chat. Why? Because there is money in live chat. I still remember, I closed my largest project all through a live chat conversation I had with a client. It went from an interactive and personable live chat, to a paid consultation then to booking the project.
We live in an on demand society and people want answers quickly and a world where people are leading really busy lives. Because of that, I‘ve noticed that some just don’t want to pick up the phone and call, some do not want to send emails because waiting for an email (even with an up to 24 hour response time and because it doesn‘t say “read” or “seen”) is just not enough, and that is okay! You want to be available for your potential clients.
I enjoy live chat because it speeds up the conversation process. Sometimes clients need a specific link, have a quick question, or need to book a consultation and you send them that link so they can book. My goal is to quickly be readily available for my site visitors, collect their contact details so I can reach them at a later time or should they leave the site, answer their question and be of help. This offers brand trust, lets them know there is a real person on the other end, and they will remember you for being lightening fast and quick with your response to their question.
You’d want to have live chat capability on your site. You can easily do this by incorporating a free or paid live chat widget on your website so your site visitors can contact you on demand with a question and you reply very quickly with a warm greeting and an answer. This can be for any platform you decide to go with, whether Rich House Marketing designs your website, another designer, or yourself. This is a vital feature you must add, your clients will thank you and you will thank yourself.
Should we discuss live chat etiquette? Let me know.
"Success usually comes to those who are too busy to be looking for it."