FREQUENTLY ASKED QUESTIONS

What exactly do you do?

Rich House Marketing is a creative web design studio for brands, companies, and entrepreneurs with new or existing businesses.  We offer custom design services that will help grow your business and establish an online presence.  We provide website design services, 1:1 consultations, print work for branding (business cards, magazine, invitations, etc.) retainer services, logo design, blogging, and SEO and much more. We're your one stop studio!

How does the process work?

Our process is simple.  You simply express interest in our services, you can do so here.  You will be redirected to schedule and reserve your consultation.  Project Consultations are $175.  We discuss your project in detail by phone, your specific needs, and how we can be an asset to your creative team.  After onboarding (reviewing your Proposal and signing your Agreement), our team starts brainstorming on your idea while developing the concept of your design and the functionality.  We then get drafts designed, we present you a draft with a live view of your site or print design.  After approvals, we incorporate any changes, make the final touches, and set your site to launch or get your print work printed.  Finally, after launch, we provide you with a full walk through on the front and back end of your website.

How long is the process?  When will everything be finalized?

Usually, with website design, our process can be from 1-4 weeks.  This time allotment can change based on the project and the requirements.  Print work, can be from 7 business days. 

Do you have a refund policy?

Yes, you may find our refund policy and other policies here.

How many revisions do I get?

We offer up to two revisions.  Additional revisions and some may require a small fee.

How much do your services cost?

We offer packages for web design, a la carte web design services, print design services, blogging, consulting for any questions you have, and copyrighting.  We have upfront pricing, our pricing is never a secret, and we believe in 100% transparency.  The "starting at" price that you see is the base price, then you will pay for any a la carte/add on services, if needed.  You can view our website design services here.  For our other services, please click the 'Services' tab at the top and select from the dropdown.  

Do you offer a payment plan?

At this time, we offer the following: (1) Pay in full or (2)Pay a deposit of 60% and the remaining balance is due before completion.  Our payment plans are offered to clients with projects exceeding $850+.  If your balance is $849 and below, your balance must be paid in full.

I currently have a website, can Rich House edit or make changes to my current site?

Yes.  If your website needs a full revamp, we may suggest a new website.  If you need images switched out, functionality issues that need to be fixed, or any other issues, give us a ring.  We're a creative digital studio.

Can I work with you if I already have an existing business or website?

Yes!  We like to call those "revamps" or "rebrandings".  You can let us know what other services you need, and we can use what you already have and spruce things up.  

What is your privacy policy?  Will you release my personal information?

Never!  You can ready our Privacy Policy and other policies here.

I have additional questions, how can I reach you?

We want to hear from you!  You can reach us at richhousemarketing@gmail.com.  Our email is open 24/7.  Please contact us and we will be glad to assist you!

NEED HELP? TEXT RICH HOUSE MARKETING! 201-509-5995

NOIR MADISON STUDIO | 201-509-5995 | info@noirmadisonstudio.com

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